Shipping & Returns
PAYMENT METHODS
Paypal, Visa and Mastercard – Hassle- free and immediate payment via Paypal’s secured transaction platform.
Payment by Visa and Mastercard does not require a Paypal log-in account.
SHIPPING
We will ship out your package within the next working day from the date the order was placed.
All packages will be shipped using Singapore Post.
Please ensure that your shipping address is accurate. We will not be held liable for any lost parcels due to an incorrect shipping address provided by customers.
For undelivered parcels that were returned to us, customers will need to pay the full postage cost to mail out the parcel again.
FREE NORMAL POSTAGE for all Singapore orders.
FREE REGISTERED POSTAGE for all Singapore orders above $200.
LOCAL REGISTERED POSTAGE RATES
| Order Price | Price |
| Up to $200 | $3.50 |
FREE REGISTERED POSTAGE for all international orders above $350.
MALAYSIA & BRUNEI REGISTERED POSTAGE RATES
| Order Price | Price |
| Up to $100 | $15 |
| Above $100 to $200 | $12 |
| Above $200 to $350 | $10 |
| Above $350 | FREE |
OTHER ASIAN COUNTRIES REGISTERED POSTAGE RATES
| Order Price | Price |
|
Up to $100
|
$15 |
|
Above $100 to $200
|
$12 |
| Above $200 to $350 | $10 |
| Above $350 | FREE |
COUNTRIES OUTSIDE ASIA REGISTERED POSTAGE RATES
| Order Price | Price |
|
Up to $100
|
$20 |
|
Above $100 to $200
|
$15 |
| Above $200 to $350 | $10 |
| Above $350 | FREE |
BULK PURCHASES
For bulk purchases, kindly contact us at sales@itaisports.com for more information.
FREE DELIVERY in Singapore for bulk orders.
RETURNS & EXCHANGES
Size and colour exchanges are available and applicable only for the same product, subject to stock availability.
If you wish to exchange to a different product, the new item has to be of similar/higher value of which the customer has to pay the difference.
Customers who wish to make exchanges must be notified of, confirmed and return the product/s within 7 days after receiving your order.
Please contact us at sales@itaisports.com with your order number and product exchange information. Upon confirmation, please send back your product via registered postage.
All postage costs incurred from product exchanges will be borne by the customer.
All returns must be securely packaged and returned in brand new, unworn and unwashed condition, in its original packaging. Returns that are received in unacceptable conditions or lost during the mailing process will be denied and held responsible by the customer.
Presently, we do not offer other types of returns, exchanges and refund unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, all postage incurred will be borne by us. If you have received a wrong or faulty order, please contact us within 3 days after you have received your order.
ENQUIRIES & FEEDBACK
If you have any enquiries or feedback, please contact us at enquiries@itaisports.com